GENERAL TERMS AND CONDITIONS (GTC)

1. Service Provider Data

Király Hotel by GozsduKft.
Company Registration Number: 01 09 354374
Tax Number: 27330922-2-42
EU Tax Number: HU27330922
Registered Seat: 1061 Budapest, Király utca 26. 2nd floor

2. General Rules

2.1. These “GeneralTerms and Conditions” regulate the use of the Service Provider’s accommodationand its services.

2.2. Special, individualconditions do not form part of the published General Terms and Conditions, butdo not exclude the conclusion of separate agreements with travelintermediaries, organisers, each with conditions appropriate to the type ofbusiness.

3. Contracting Party

3.1. The Guest shall usethe services provided by the Service Provider.

3.2. If the Guestsubmits the order for the services directly to the Service Provider, the Guestshall be the Contracting Party. The Service Provider and the Guest jointlybecome contractual partners (hereinafter: Parties), provided the conditions aremet.

3.3. If the order forthe services is submitted to the Service Provider by a third party on behalf ofthe Guest (hereinafter: Intermediary), the terms of cooperation shall begoverned by the contract concluded between the Service Provider and the Intermediary.In this case, the Service Provider is not obliged to examine whether the thirdparty represents the Guest lawfully.

4. Establishment of the Contract, Method of Booking,Modification, Obligation to Notify

4.1. The ServiceProvider shall send an offer in response to the Guest's verbal or writtenrequest for quotation. The validity of each offer shall be indicatedindividually. If no specific order is received within the validity perioddefined in the offer, the Service Provider’s binding obligation to the offershall cease.

4.2. The order mustprimarily be sent in writing (online booking platform, e-mail, etc.). The ordermust contain the Guest’s name, address, the exact time of arrival anddeparture, the room type, and the exact designation of the services (meals,programmes). At the time of ordering, the Guest must clearly indicate to whichbuilding of the hotel the order relates and what category and type of room isrequested.

4.3. The Contract isconcluded upon the written order of the Guest being confirmed in writing by theService Provider, and is considered a contract concluded in writing. Verbalbooking, agreement, modification, or verbal confirmation thereof by the ServiceProvider does not constitute a contract.

4.4. The Guest acceptsthat the Hotel’s GTC also becomes part of the contract during the bookingprocess.

4.5. The accommodationservice contract is for a fixed term.

4.5.1. The Guestundertakes to notify the concerned hotel in writing, prior to the start of theservice, of any cancellation, major modification known in advance, or any otherchange regarding the ordered services.

4.5.2. If the Guestpermanently leaves the room before the expiry of the fixed term, the ServiceProvider is entitled to 100% compensation of the service as stipulated in theContract. The Service Provider is entitled to resell the room that becomes vacantbefore the expiry time.

4.5.3. Extension ofaccommodation services initiated by the Guest requires the prior consent of theService Provider. In this case, the Service Provider may stipulate payment ofthe fee for services already provided.

4.5.4. Modificationand/or supplementation of the Contract requires a written agreement signed bythe Parties.

4.6. Temporal validity:The Service Provider is entitled to unilaterally modify these GTC at any time,but is obliged to notify the Contracting Party with an already concludedindividual contract at least 15 (fifteen) calendar days before the plannedeffective date of the modification, by sending the amended GTC or, at theService Provider’s choice, by sending a notice stating that the amended GTC canbe viewed on the Hotel’s website. If the Contracting Party does not indicate inwriting its objection within 15 calendar days of receiving the notice, the newGTC shall be considered accepted. If the Contracting Party objects, the ServiceProvider is entitled to terminate the individual contract with immediate effectwithin 5 working days of receiving the objection. If the Service Provider doesnot exercise its right of termination within 5 working days of receiving theobjection, the content of the GTC prior to the modification shall remainapplicable to the individual contract.

5. Cancellation Conditions

5.1. Unless otherwisespecified in the hotel’s offer and/or confirmation, accommodation services canbe cancelled free of charge until 24:00 local time on the second day prior toarrival.

a)     TheContracting Party must secure the use of the accommodation services in themanner accepted during booking—via advance payment, credit card guarantee, oranother method specified in the Contract—otherwise the Service Provider has noservice obligation.

b)     In the caseof late cancellation or failure to cancel, the hotel may invoice theContracting Party the full price of the ordered services as a penalty.

c)      If theContracting Party secured the services (advance payment, credit card guarantee,or other method in the Contract) and does not arrive by 24:00 local time on thearrival day, nor notifies of a later arrival, the Service Provider shallenforce the penalty amount specified in the Contract, but at least one night’saccommodation fee. The room is held until 10:00 the next day, after which theService Provider’s service obligation ceases.

d)     Refund: Ifcancellation is made in time according to the conditions, the Service Providerrefunds the advance payment via bank transfer or to the original bank card. TheService Provider has 10 working days to complete the refund.

Group bookings aresubject to the cancellation conditions of the specific group contract.

6. Prices

6.1. Current room ratesare displayed in the hotel room or at the hotel reception. Price lists forother services (restaurant, wellness) are available in the respective hotel departments.

6.2. The ServiceProvider may freely change the published prices without prior notice. Pricesmay vary depending on occupancy, seasonality, and special events.

6.3. When communicatingprices, the Service Provider indicates whether the given price includes taxesrequired by Hungarian law (VAT, tourist tax). If tax laws change, the resultingadditional burden is passed on to the Contracting Party with prior notice.

6.4. Current discounts,promotions, and offers are published on https://wonderbudapest.com/. Publisheddiscounts cannot be combined with any other discount.

6.5. Discounts forchildren and specific prices are available on the given offer page.

6.6. Clearly erroneousprices: Despite all due diligence, prices on the Website or other onlineplatforms of the Service Provider may appear obviously incorrectly,significantly differing from the usual market price (e.g., due to technical ordata-processing error or exchange rate error). In case of confirmation at suchan erroneous price, the Service Provider is not obliged to provide the serviceat the faulty price but may communicate the correct price, upon which the Guestmay decide whether to maintain the reservation. If the Guest does not acceptperformance at the correct price, the Service Provider may cancel thereservation and must notify the Guest immediately.

6.7. For productsrequiring special conditions, event bookings, and bookings of more than 4 rooms(group), the Service Provider may set conditions or surcharges deviating fromthe above, as stated in individual contracts.

7. Method of Payment, Guarantees

7.1. The ServiceProvider requires payment for the services provided to the Contracting Party atthe latest prior to departure from the hotel, unless otherwise agreed.

7.2. To ensure the useof services and payment:

a)     the ServiceProvider may request credit card guarantee, freezing the amount of the orderedand confirmed services;

b)     the ServiceProvider may request advance payment for part or the whole amount.

7.3. The ContractingParty may settle the invoice in the following currencies: invoices are issuedin HUF according to Hungarian tax laws. EUR prices may be converted at theexchange rate fixed by the Service Provider on the Guest's arrival day.
Cash payments accepted: HUF, EUR.
The Service Provider accepts bank transfer and the following cards: Visa,EC/MC, JCB, AMEX.
The Hotel accepts cash-substitute payment instruments (credit card, SZÉP card,and, under separate contract: gift voucher, etc.).

7.4. Any costs relatingto payment methods are borne by the Contracting Party.

7.5. If the totalinvoice exceeds 1.5 million HUF, the Service Provider may refuse cash payment.

7.6. Invoices are issuedelectronically and sent to the email address provided on the registration form.

7.7. If the ServiceProvider becomes aware—after the Guest’s departure—of any additional paymentobligation (e.g., unreported minibar consumption, missing items, removedproperty), the Service Provider may issue an invoice within 72 hours, attachingproof (e.g., housekeeping statement, photo). The Guest must pay by the deadlineindicated on the invoice. Damage claims may be communicated similarly, withoutissuing an invoice.

8. Method and Conditions for Using the Service

8.1. The ServiceProvider is obliged to record all personal data of the Guest through the IDscanner in the accommodation management software and forward it to the VIZAsystem.

Guests must present aphysical ID (ID card, driving licence, passport). Without ID, the ServiceProvider refuses accommodation.

From 31 December 2023,all guests must be identified regardless of age. If a child has no photo ID,their data is recorded based on the guardian’s statement.

8.2. The Guest mayoccupy the room from 14:00 (Check-in) and must leave it by 11:00 on the day ofdeparture (Check-out).

8.3.1. Check-in before10:00 results in charging the previous night.

8.3.2. If the Guest doesnot vacate the room after 13:00 on departure day, the Service Provider maycharge the full rate of another night.

9. Pets

9.1. The ServiceProvider reserves the right not to accept pets.

10. Refusal of Performance, Termination of ServiceObligation

10.1. The ServiceProvider’s ordinary right of termination is excluded.

10.2. The ServiceProvider is entitled to terminate the accommodation contract with immediateeffect, cancel the reservation, and/or refuse services if:

a)     the Guestbehaves abusively, improperly, offensively, or hostilely towards the ServiceProvider, its hotel, employees, guests, or third parties acting within itsinterest;

b)     the Guestmisuses the room or facilities;

c)      the Guestviolates safety regulations, obligations under Section 14 of the GTC, or houserules, behaves rudely, is under the influence of alcohol or drugs, or behavesthreateningly;

d)     the Guesthas an infectious disease or violates protective pandemic regulations;

e)     the Guestrefuses ID recording or to fill the registration form;

f)      theContracting Party does not fulfil prepayment obligations by the specifieddeadline;

g)     bankruptcyor liquidation proceedings are initiated against the Contracting Party.

Misconduct andcircumstances must be documented by security staff in an incident record.

10.3. If the Contractcannot be fulfilled for reasons of vis maior, it terminates.

11. Accommodation Guarantee

11.1. If the ServiceProvider cannot provide the service specified in the Contract due to its ownfault (e.g., overbooking, operational issues), it must immediately arrangeaccommodation for the Guest.

11.2. The ServiceProvider must:

a)     provide thesame services at the confirmed rate and duration at another accommodation ofthe same or higher category; All additional costs of providing alternativeaccommodation shall be borne by the Service Provider,

b)     provide freetelephone use for notifying others of the change;

c)      provide freetransfer to the alternative accommodation and back if needed.

11.3. If the Hotelcannot provide the confirmed booking due to unforeseen reasons, it will notifythe Guest as quickly as possible (email or phone). The Service Provider mayoffer alternative accommodation of equal or higher category under the sameconditions. The Guest is not obliged to accept it and may cancel withoutconsequences.

11.4. If the ServiceProvider meets all obligations and the Guest accepts the alternative, nofurther claims may be made.

11.5. Services areavailable only if governmental regulations allow hotel operation.

12. Illness or Death of the Guest

12.1. If the Guestbecomes ill during the stay and cannot act on their own behalf, the ServiceProvider offers medical assistance.

12.2. In case of illnessor death, the Service Provider may claim reimbursement from the relatives,heirs, or payer for medical and procedural costs, services used, and damagescaused to equipment.

12.3. If the authoritiesorder quarantine for the Guest, they must pay for any extended stay.

13. Rights of the Contracting Party

13.1. The Guest isentitled to use the ordered room and facilities included in the usual servicescope, and is not subject to special conditions.

13.2. The Guest may complainabout the accommodation at the hotel’s reception, during the period of theirstay, in connection with the performance of the services provided by theService Provider. The Service Provider undertakes to handle any complaint thatis delivered to it in writing during this period (or recorded by it in areport). The hotel is obliged to investigate the complaints within 5 workingdays and to respond to them substantively.

13.3. Complaints afterdeparture are not accepted.

14. Obligations of the Contracting Party and Guest

14.1. The ContractingParty must pay for the ordered services by the date and method specified.

14.2. Children under 14must stay in the hotel only under adult supervision.

14.3. The Guest may notbring outside food or drinks into F&B units.

14.4. The Hotel providesa calm environment for guests seeking rest, rejuvenation, and inspiration.Guests are obliged to respect the Hotel’s house rules, as well as the peace andcomfort of other guests. Activities involving excessive noise, loud music, ordisturbance are prohibited on the Hotel’s premises—especially in guest roomsand common areas.

14.5. Takingphotographs, recording video footage, vlogging, live streaming, or any form ofcontent creation for commercial purposes on the Hotel’s premises is permittedonly with the Hotel’s prior written permission. Even when creating content withpermission, it is forbidden to disturb the peace or privacy of other guests orto obstruct the use of common areas. The commercial use of images taken on theHotel’s premises is prohibited. The Hotel reserves the right to terminate suchactivities and to request the participants to leave the premises.

14.6. In accordance withthe implementation of Act XLII of 1999 on the protection of non-smokers,smoking is prohibited in the Hotel’s enclosed areas (including guest rooms) andcommon areas. Hotel employees are entitled to warn guests and any other personson the Hotel’s premises to comply with the legislation and to cease unlawfulbehaviour. The Guest, as well as any other person on the Hotel’s premises, isobliged to comply with the legislation and any related warnings. If the hoteloperator is fined by the competent authority due to unlawful behaviour by theGuest or any other person on the Hotel’s premises, the operator reserves theright to pass the amount of the fine on to the person engaging in such unlawfulbehaviour, and to demand its payment.

If the Guestdemonstrably violates the obligations set out in the above legislation, theGuest is obliged to pay a fee of 200,000 HUF / 500 EUR to the Service Provider,which the hotel operator is entitled to charge to the Guest’s room account, andwhich the Guest must settle upon departure.

14.7. CCTV camerasoperate in common areas (excluding dressing rooms and restrooms). Recordingsare deleted according to legal requirements.

14.8. Electrical devicesnot typically used for travel require prior approval.

14.9. It is forbidden tostore flammable or explosive materials in the hotel rooms. In case of fire, theHotel reception must be notified immediately. Guests are obliged to leave therooms and the common areas of the Hotel as soon as possible in case of fire orother alarm, in accordance with the instructions displayed there.

14.10. The Hotel alsoreserves the right to issue a warning in case of violation of the house rules,and in cases of repeated or serious violations, to terminate the guest(s)’ staywith immediate effect. In such cases, the accommodation fee or any other paidamount is non-refundable.

15. Liability of the Contracting Party

15.1. The Guest isresponsible for all damages caused by themselves, their companions, or personsunder their responsibility. This liability exists even if the injured party mayclaim compensation directly from the Service Provider.

15.2. The ServiceProvider reserves the right to request a guarantee in the form of a credit cardpre-authorisation, in addition to the accommodation fee, to cover any potentialdamages or extra consumption. The amount of the pre-authorisation is notcharged, only blocked, and is 100 EUR upon arrival, which may be used at anytime afterwards to settle unpaid items or damages caused by the Guest, theircompanion, or any other person under their responsibility.

16. Rights of the Service Provider

16.1. If the Guest failsto pay for the services used or ordered but not used (if subject to penalty),the Service Provider has a lien on the Guest’s belongings brought into thehotel.

17. Obligations of the Service Provider

The Service Providermust:

a)     to providethe accommodation and other services ordered under the contract in accordancewith the applicable regulations and service standards,

b)     toinvestigate the Guest’s written complaint and to take the steps necessary toaddress the issue, which the Service Provider is also obliged to record inwriting.

b)

18. Liability of the Service Provider

18.1. The ServiceProvider is liable for damages caused to the Guest within the facilities due tothe Service Provider or its employees.

18.1.1. The ServiceProvider is not liable for unavoidable events outside the control of staff orthe Guest, or if the damage was caused by the Guest.

18.1.2. The ServiceProvider may designate areas where Guests may not enter; it accepts noliability for damages there.

18.1.3. The Guest mustreport any damage suffered to the hotel immediately, and must provide the hotelwith all necessary information required to clarify the circumstances of theincident and, if applicable, for the drafting of a police report and/or policeproceedings. If the Guest fails to complain on site, they are not entitled tocompensation at a later time.

18.2. The hotel acceptsliability for guests’ valuables only in the manner defined by applicable law,and exclusively for items placed in the in-room safe. The hotel assumes noresponsibility for any belongings left in public areas (e.g., restaurantrestrooms, lobby).

18.3. Maximumcompensation: 50 times the daily room rate, unless actual damage is less.

18.4. Liability ofExternal Service Providers

18.4.1. The ServiceProvider does not assume liability for the activities, services or omissions ofexternal partners that do not fall within the direct service scope of theService Provider. This includes in particular – but not exclusively –transportation providers, external programme organisers, independentlyoperating wellness or spa operators, restaurants, as well as any partners withwhom the Guest contracts directly.

18.4.2. The restaurant,room service and wellness/spa services available in the hotel are provided byindependent external service providers, under their own professionalsupervision, licences and liability. The hotel provides only the location andaccessibility for these services, but is not considered their provider, anddoes not assume liability for any potential service failures, damages orhealth-related complaints arising from them.

18.4.2.1. Complaints andclaims related to food and beverage consumption, the use of wellness services,or the safety thereof shall in all cases be handled and assessed by the partnercompany actually providing the service.

18.4.2.2. Room serviceis provided by the external restaurant; the restaurant bears exclusiveresponsibility for its quality, any potential deficiencies or damages caused.Billing is carried out directly by the external service provider.

18.4.2.3. In the eventof incidents occurring on the hotel premises arising from the operation of therestaurant or the spa (e.g. fire, medical emergency, accident), the ServiceProvider is responsible solely for building safety and for the fire protectionand operational obligations prescribed by law

18.5. Local laws applyin individual cases.

19. Confidentiality

19.1. The ServiceProvider acts in accordance with its Privacy Policy.

20. Vis maior

20.1. In the event of acause or circumstance (for example: war, fire, flood, adverse weatherconditions, power outage, epidemic, strike) over which neither party hascontrol (force majeure), either party shall be exempt from fulfilling itsobligations arising from the Contract for as long as such cause or circumstanceexists. The parties agree that they shall notify each other immediately uponthe occurrence of a force majeure circumstance, shall do everything withintheir power to minimise the possibility of such causes and circumstancesarising, and shall remedy any damage or delay caused thereby as soon aspossible.

21. Governing Law and Jurisdiction

The legal relationshipbetween the Service Provider and the Contracting Party is governed by the locallaw, the provisions of Hungary. Any legal dispute arising from the servicecontract shall be settled by the court having jurisdiction based on thelocation of the service.

Last modified: 3December 2025