GENERAL TERMS AND CONDITIONS (GTC)

1. Service Provider Data

Király Hotel by GozsduKft.
Company Registration Number: 01 09 354374
Tax Number: 27330922-2-42
EU Tax Number: HU27330922
Registered Seat: 1061 Budapest, Király utca 26. 2nd floor

2. General Rules

2.1. These “General Terms and Conditions” regulate the use of the Service Provider’s accommodation and its services.

2.2. Special, individual conditions do not form part of the published General Terms and Conditions, but do not exclude the conclusion of separate agreements with travel intermediaries, organisers, each with conditions appropriate to the type of business.

3. Contracting Party

3.1. The Guest shall use the services provided by the Service Provider.

3.2. If the Guest submits the order for the services directly to the Service Provider, the Guest shall be the Contracting Party. The Service Provider and the Guest jointly become contractual partners (here in after: Parties), provided the conditions are met.

3.3. If the order for the services is submitted to the Service Provider by a third party on behalf of the Guest (hereinafter: Intermediary), the terms of cooperation shall be governed by the contract concluded between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to examine whether the third party represents the Guest lawfully.

4. Establishment of the Contract, Method of Booking, Modification, Obligation to Notify

4.1. The Service Provider shall send an offer in response to the Guest's verbal or written request for quotation. The validity of each offer shall be indicated individually. If no specific order is received within the validity period defined in the offer, the Service Provider’s binding obligation to the offer shall cease.

4.2. The order must primarily be sent in writing (online booking platform, e-mail, etc.). The order must contain the Guest’s name, address, the exact time of arrival and departure, the room type, and the exact designation of the services (meals, programmes). At the time of ordering, the Guest must clearly indicate to which building of the hotel the order relates and what category and type of room is requested.

4.3. The Contract is concluded upon the written order of the Guest being confirmed in writing by the Service Provider, and is considered a contract concluded in writing. Verbal booking, agreement, modification, or verbal confirmation thereof by the Service Provider does not constitute a contract.

4.4. The Guest accepts that the Hotel’s GTC also becomes part of the contract during the booking process.

4.5. The accommodation service contract is for a fixed term.

4.5.1. The Guest undertakes to notify the concerned hotel in writing, prior to the start of the service, of any cancellation, major modification known in advance, or any other change regarding the ordered services.

4.5.2. If the Guest permanently leaves the room before the expiry of the fixed term, the Service Provider is entitled to 100% compensation of the service as stipulated in the Contract. The Service Provider is entitled to resell the room that becomes vacant before the expiry time.

4.5.3. Extension of accommodation services initiated by the Guest requires the prior consent of the Service Provider. In this case, the Service Provider may stipulate payment of the fee for services already provided.

4.5.4. Modificationand/or supplementation of the Contract requires a written agreement signed by the Parties.

4.6. Temporal validity: The Service Provider is entitled to unilaterally modify these GTC at any time, but is obliged to notify the Contracting Party with an already concludedindividual contract at least 15 (fifteen) calendar days before the plannedeffective date of the modification, by sending the amended GTC or, at theService Provider’s choice, by sending a notice stating that the amended GTC canbe viewed on the Hotel’s website. If the Contracting Party does not indicate in writing its objection within 15 calendar days of receiving the notice, the new GTC shall be considered accepted. If the Contracting Party objects, the Service Provider is entitled to terminate the individual contract with immediate effect within 5 working days of receiving the objection. If the Service Provider does not exercise its right of termination within 5 working days of receiving the objection, the content of the GTC before the modification shall remain applicable to the individual contract.

5. Cancellation Conditions

5.1. Unless otherwise specified in the hotel’s offer and/or confirmation, accommodation services can be cancelled free of charge until 24:00 local time on the second day prior to arrival.

a)     The Contracting Party must secure the use of the accommodation services in the manner accepted during booking—via advance payment, credit card guarantee, or another method specified in the Contract—otherwise the Service Provider has no service obligation.

b)     In the case of late cancellation or failure to cancel, the hotel may invoice the Contracting Party the full price of the ordered services as a penalty.

c)      If the Contracting Party secured the services (advance payment, credit card guarantee, or other method in the Contract) and does not arrive by 24:00 local time on the arrival day, nor notifies of a later arrival, the Service Provider shall enforce the penalty amount specified in the Contract, but at least one night’s accommodation fee. The room is held until 10:00 the next day, after which the Service Provider’s service obligation ceases.

d)     Refund: If cancellation is made in time according to the conditions, the Service Provider refunds the advance payment via bank transfer or to the original bank card. The Service Provider has 10 working days to complete the refund.

Group bookings are subject to the cancellation conditions of the specific group contract.

6. Prices

6.1. Current room rates are displayed in the hotel room or at the hotel reception. Price lists for other services (restaurant, wellness) are available in the respective hotel departments.

6.2. The Service Provider may freely change the published prices without prior notice. Prices may vary depending on occupancy, seasonality, and special events.

6.3. When communicating prices, the Service Provider indicates whether the given price includes taxes required by Hungarian law (VAT, tourist tax). If tax laws change, the resulting additional burden is passed on to the Contracting Party with prior notice.

6.4. Current discounts, promotions, and offers are published on https://wonderbudapest.com/. Published discounts cannot be combined with any other discount.

6.5. Discounts for children and specific prices are available on the given offer page.

6.6. Clearly erroneous prices: Despite all due diligence, prices on the Website or other online platforms of the Service Provider may appear obviously incorrectly, significantly differing from the usual market price (e.g., due to technical or data-processing error or exchange rate error). In case of confirmation at such an erroneous price, the Service Provider is not obliged to provide the service at the faulty price but may communicate the correct price, upon which the Guest may decide whether to maintain the reservation. If the Guest does not accept performance at the correct price, the Service Provider may cancel the reservation and must notify the Guest immediately.

6.7. For products requiring special conditions, event bookings, and bookings of more than 4 rooms(group), the Service Provider may set conditions or surcharges deviating from the above, as stated in individual contracts.

7. Method of Payment, Guarantees

7.1. The Service Provider requires payment for the services provided to the Contracting Party at the latest till arrival. The accommodation service fee is due upon arrival at the latest, so according to the rules of periodic settlement, the payment date is the day of the guest's arrival.

7.2. To ensure the use of services and payment:

a)     the ServiceProvider may request a credit card guarantee, freezing the amount of the ordered and confirmed services;

b)     the ServiceProvider may request advance payment for part or the whole amount.

7.3. The Contracting Party may settle the invoice in the following currencies: invoices are issued in HUF according to Hungarian tax laws. EUR prices may be converted at the exchange rate fixed by the Service Provider on the Guest's arrival day.
Cash payments accepted: HUF, EUR.
The Service Provider accepts bank transfer and the following cards: Visa,EC/MC, JCB, AMEX.
The Hotel accepts cash-substitute payment instruments (credit card, SZÉP card,and, under separate contract: gift voucher, etc.).

7.4. Any costs relating to payment methods are borne by the Contracting Party.

7.5. If the total invoice exceeds 1.5 million HUF, the Service Provider may refuse cash payment.

7.6. Invoices are issued electronically and sent to the email address provided on the registration form.

7.7. If the Service Provider becomes aware—after the Guest’s departure—of any additional payment obligation (e.g., unreported minibar consumption, missing items, removed property), the Service Provider may issue an invoice within 72 hours, attaching proof (e.g., housekeeping statement, photo). The Guest must pay by the deadline indicated on the invoice. Damage claims may be communicated similarly, without issuing an invoice.

8. Method and Conditions for Using the Service

8.1. The Service Provider is obliged to record all personal data of the Guest through the IDscanner in the accommodation management software and forward it to the VIZAsystem.

Guests must present a physical ID (ID card, driving licence, passport). Without ID, the Service Provider refuses accommodation.

From 31 December 2023, all guests must be identified regardless of age. If a child has no photo ID, their data is recorded based on the guardian’s statement.

8.2. The Guest may occupy the room from 14:00 (Check-in) and must leave it by 11:00 on the day of departure (Check-out).

8.3.1. Check-in before10:00 results in charging the previous night.

8.3.2. If the Guest does not vacate the room after 13:00 on departure day, the Service Provider may charge the full rate of another night.

9. Pets

9.1. The Service Provider reserves the right not to accept pets.

10. Refusal of Performance, Termination of SERVICE OBLIGATION

10.1. The ServiceProvider’s ordinary right of termination is excluded.

10.2. The ServiceProvider is entitled to terminate the accommodation contract with immediate effect, cancel the reservation, and/or refuse services if:

a)     the Guest behaves abusively, improperly, offensively, or hostilely towards the ServiceProvider, its hotel, employees, guests, or third parties acting within its interest;

b)     the Guest misuses the room or facilities;

c)      the Guest violates safety regulations, obligations under Section 14 of the GTC, or house rules, behaves rudely, is under the influence of alcohol or drugs, or behaves threateningly;

d)     the Guest has an infectious disease or violates protective pandemic regulations;

e)     the Guest refuses ID recording or to fill the registration form;

f)      the Contracting Party does not fulfil prepayment obligations by the specified deadline;

g)     bankruptcy or liquidation proceedings are initiated against the Contracting Party.

Misconduct and circumstances must be documented by security staff in an incident record.

10.3. If the Contract cannot be fulfilled for reasons of vis maior, it terminates.

11. Accommodation Guarantee

11.1. If the Service Provider cannot provide the service specified in the Contract due to its own fault (e.g., overbooking, operational issues), it must immediately arrange accommodation for the Guest.

11.2. The ServiceProvider must:

a)     provide the same services at the confirmed rate and duration at another accommodation of the same or higher category; All additional costs of providing alternative accommodation shall be borne by the Service Provider.

b)     provide free telephone use for notifying others of the change;

c)      provide free transfer to the alternative accommodation and back if needed.

11.3. If the Hotel cannot provide the confirmed booking due to unforeseen reasons, it will notify the Guest as quickly as possible (email or phone). The Service Provider may offer alternative accommodation of equal or higher category under the same conditions. The Guest is not obliged to accept it and may cancel without consequences.

11.4. If the Service Provider meets all obligations and the Guest accepts the alternative, no further claims may be made.

11.5. Services are available only if governmental regulations allow hotel operation.

12. Illness or Death of the Guest

12.1. If the Guest becomes ill during the stay and cannot act on their own behalf, the Service Provider offers medical assistance.

12.2. In case of illness or death, the Service Provider may claim reimbursement from the relatives, heirs, or payer for medical and procedural costs, services used, and damages caused to equipment.

12.3. If the authorities order quarantine for the Guest, they must pay for any extended stay.

13. Rights of the Contracting Party

13.1. The Guest is entitled to use the ordered room and facilities included in the usual service scope, and is not subject to special conditions.

13.2. The Guest may complain about the accommodation at the hotel’s reception, during the period of their stay, in connection with the performance of the services provided by the Service Provider. The Service Provider undertakes to handle any complaint that is delivered to it in writing during this period (or recorded by it in a report). The hotel is obliged to investigate the complaints within 5 working days and to respond to them substantively.

13.3. Complaints after departure are not accepted.

14. Obligations of the Contracting Party and Guest

14.1. The Contracting Party must pay for the ordered services by the date and method specified.

14.2. Children under 14 must stay in the hotel only under adult supervision.

14.3. The Guest may not bring outside food or drinks into F&B units.

14.4. The Hotel provides a calm environment for guests seeking rest, rejuvenation, and inspiration. Guests are obliged to respect the Hotel’s house rules, as well as the peace and comfort of other guests. Activities involving excessive noise, loud music, or disturbance are prohibited on the Hotel’s premises—especially in guest rooms and common areas.

14.5. Taking photographs, recording video footage, vlogging, live streaming, or any form of content creation for commercial purposes on the Hotel’s premises is permitted only with the Hotel’s prior written permission. Even when creating content with permission, it is forbidden to disturb the peace or privacy of other guests or to obstruct the use of common areas. The commercial use of images taken on theHotel’s premises is prohibited. The Hotel reserves the right to terminate such activities and to request the participants to leave the premises.

14.6. In accordance with the implementation of Act XLII of 1999 on the protection of non-smokers, smoking is prohibited in the Hotel’s enclosed areas (including guest rooms) and common areas. Hotel employees are entitled to warn guests and any other persons on the Hotel’s premises to comply with the legislation and to cease unlawful behaviour. The Guest, as well as any other person on the Hotel’s premises, is obliged to comply with the legislation and any related warnings. If the hotel operator is fined by the competent authority due to unlawful behaviour by the Guest or any other person on the Hotel’s premises, the operator reserves the right to pass the amount of the fine on to the person engaging in such unlawful behaviour, and to demand its payment.

If the Guest demonstrably violates the obligations set out in the above legislation, the Guest is obliged to pay a fee of 200,000 HUF / 500 EUR to the Service Provider, which the hotel operator is entitled to charge to the Guest’s room account, and which the Guest must settle upon departure.

14.7. CCTV cameras operate in common areas (excluding dressing rooms and restrooms). Recordings are deleted according to legal requirements.

14.8. Electrical devices not typically used for travel require prior approval.

14.9. It is forbidden to store flammable or explosive materials in the hotel rooms. In case of fire, the Hotel reception must be notified immediately. Guests are obliged to leave the rooms and the common areas of the Hotel as soon as possible in case of fire or other alarm, in accordance with the instructions displayed there.

14.10. The Hotel also reserves the right to issue a warning in case of violation of the house rules, and in cases of repeated or serious violations, to terminate the guest(s)’ stay with immediate effect. In such cases, the accommodation fee or any other paid amount is non-refundable.

15. Liability of the Contracting Party

15.1. The Guest is responsible for all damages caused by themselves, their companions, or persons under their responsibility. This liability exists even if the injured party may claim compensation directly from the Service Provider.

15.2. The Service Provider reserves the right to request a guarantee in the form of a credit cardpre-authorisation, in addition to the accommodation fee, to cover any potential damages or extra consumption. The amount of the pre-authorisation is not charged, only blocked, and is 100 EUR upon arrival, which may be used at anytime afterwards to settle unpaid items or damages caused by the Guest, their companion, or any other person under their responsibility.

16. Rights of the Service Provider

16.1. If the Guest fails to pay for the services used or ordered but not used (if subject to penalty), the Service Provider has a lien on the Guest’s belongings brought into the hotel.

17. Obligations of the Service Provider

The Service Provider must:

a)     to provide the accommodation and other services ordered under the contract in accordance with the applicable regulations and service standards,

b)     to investigate the Guest’s written complaint and to take the steps necessary to address the issue, which the Service Provider is also obliged to record in writing.

18. Liability of the Service Provider

18.1. The Service Provider is liable for damages caused to the Guest within the facilities due to the Service Provider or its employees.

18.1.1. The Service Provider is not liable for unavoidable events outside the control of staff or the Guest, or if the damage was caused by the Guest.

18.1.2. The ServiceProvider may designate areas where Guests may not enter; it accepts liability for damages there.

18.1.3. The Guest must report any damage suffered to the hotel immediately, and must provide the hotel with all necessary information required to clarify the circumstances of the incident and, if applicable, for the drafting of a police report and/or police proceedings. If the Guest fails to complain on site, they are not entitled to compensation at a later time.

18.2. The hotel accepts liability for guests’ valuables only in the manner defined by applicable law, and exclusively for items placed in the in-room safe. The hotel assumes no responsibility for any belongings left in public areas (e.g., restaurant restrooms, lobby).

18.3. Maximum compensation: 50 times the daily room rate, unless actual damage is less.

18.4. Liability of External Service Providers

18.4.1. The Service Provider does not assume liability for the activities, services or omissions of external partners that do not fall within the direct service scope of the Service Provider. This includes, in particular – but not exclusively –transportation providers, external programme organisers, independently operating wellness or spa operators, restaurants, as well as any partners with whom the Guest contracts directly.

18.4.2. The restaurant, room service and wellness/spa services available in the hotel are provided by independent external service providers, under their own professional supervision, licences and liability. The hotel provides only the location and accessibility for these services, but is not considered their provider, and does not assume liability for any potential service failures, damages, or health-related complaints arising from them.

18.4.2.1. Complaints and claims related to food and beverage consumption, the use of wellness services, or the safety thereof shall in all cases be handled and assessed by the partner company actually providing the service.

18.4.2.2. Room service is provided by the external restaurant; the restaurant bears exclusive responsibility for its quality, any potential deficiencies or damages caused. Billing is carried out directly by the external service provider.

18.4.2.3. In the event of incidents occurring on the hotel premises arising from the operation of the restaurant or the spa (e.g. fire, medical emergency, accident), the Service Provider is responsible solely for building safety and for the fire protection and operational obligations prescribed by law

18.5. Local laws apply in individual cases.

19. terms and conditions regarding voucher purchase

• the operator of the webshop: NetHotelBooking Kft.
• company registration number: 19-09-512827
• registered office: 8200 Veszprém, Boksa tér 1/A, Hungary
• tax number: 22710776-2-19
• e-mail address: info@resnweb.com
• telephone number: +36 1 690 0410

• Based on a separate agreement between the webshop and the hotel, the Webshop provides, as an additional service, an online payment option related to accommodation reservations through the electronic payment system called Nevogate.

The purpose of Nevogate is: to manage the data communication required for payment transactions between the merchant and the payment service provider’s systems, to ensure the traceability of transactions for merchant partners. In the present sale, the hotel’s payment service provider is Barion.

In the case of online voucher purchases, payment by bank card is carried out through the Barion system. Bank card and other payment-related data are not transmitted to the merchant.

The service provider Barion Payment Zrt. is an institution supervised by the Hungarian National Bank, with license number: H-EN-I-1064/2013.

20. Confidentiality

20.1. The ServiceProvider acts in accordance with its Privacy Policy.

21. Vis maior

21.1. In the event of a cause or circumstance (for example: war, fire, flood, adverse weather conditions, power outage, epidemic, strike) over which neither party has control (force majeure), either party shall be exempt from fulfilling its obligations arising from the Contract for as long as such cause or circumstance exists. The parties agree that they shall notify each other immediately upon the occurrence of a force majeure circumstance, shall do everything within their power to minimise the possibility of such causes and circumstances arising, and shall remedy any damage or delay caused thereby as soon as possible.

22. Governing Law and Jurisdiction

The legal relationship between the Service Provider and the Contracting Party is governed by the local laws of Hungary. Any legal dispute arising from the service contract shall be settled by the court having jurisdiction based on the location of the service.

Last modified: 3 December 2025